Case Study Overview
Zwilling J.A. Henckels Case Study
Challenge
- Wanted to deploy 1 OMS globally – International fulfillment and returns were a manual process
- Lacked network-wide inventory visibility globally
- Needed a more automated, dynamic process for their emerging DTC program
Solution
- Improved fulfillment with complex drop-shipping requirements
- Global inventory visibility, pre-sales inventory, and implementing reserve-in-cart and substitutions
- Customer care – CSRs order and returns management
Results
- Improved Customer Satisfaction
- Reduced Operating Costs from Standardization with a single OMS
- Improved Inventory Visibility Globally
- Key Integrations: KIBO, Seeburger, Adyen, SAP, Salesforce Commerce Cloud
Case Study Snapshot
Industry
Home Goods & Furniture
Technology
KIBO Order Management System (OMS),
More from KIBO Commerce
NIVEL: From Fragmented Systems to Scalable Growth
Contributed by: KIBO Commerce
Challenge Multiple sites built on disjointed solutions slowed expansion Adding new brand sites was costly and error-prone Poor site conversion and high cart abandonment rates Solution Unified platform for B2B…
Automotive & Spare Parts
The ODP Corporation (Office Depot, OfficeMax)
Contributed by: KIBO Commerce
The ODP Corporation, made up of Office Depot, OfficeMax, and its B2B supply chain business Veyer, faced a critical challenge: its existing ecommerce and order management platforms were built for…
Home Goods & Furniture
Vulcan Materials Company
Contributed by: KIBO Commerce
Vulcan Materials Company Case Study Challenge Build a new online ordering tool first for B2C, then for B2B customers Incorporate OMS requirements for order servicing and fill orders through fulfillment…
Industrial & Construction
Fortis Life Sciences – From Manual Chaos to Automated Success
Contributed by: KIBO Commerce
Challenge Processing 500+ daily orders manually through email and phone Multiple shipments per order destroying margins No visibility across 12 distribution centers Customers abandoning for digital competitors Solution Unified…
Health & Medical
Jelly Belly Boosts Conversions by 72% with KIBO’s eCommerce Solution
Contributed by: KIBO Commerce
Challenge: Legacy custom platform was outdated, hosting burden was high, and launching new market-specific sites took months. Jelly Belly needed to modernize while supporting complex hybrid business model (DTC, international…
Food & Beverage
NIVEL: From Fragmented Systems to Scalable Growth
Contributed by: KIBO Commerce
Challenge Multiple sites built on disjointed solutions slowed expansion Adding new brand sites was costly and error-prone Poor site conversion and high cart abandonment rates Solution Unified platform for B2B…
Automotive & Spare Parts
The ODP Corporation (Office Depot, OfficeMax)
Contributed by: KIBO Commerce
The ODP Corporation, made up of Office Depot, OfficeMax, and its B2B supply chain business Veyer, faced a critical challenge: its existing ecommerce and order management platforms were built for…
Home Goods & Furniture
Vulcan Materials Company
Contributed by: KIBO Commerce
Vulcan Materials Company Case Study Challenge Build a new online ordering tool first for B2C, then for B2B customers Incorporate OMS requirements for order servicing and fill orders through fulfillment…
Industrial & Construction
Fortis Life Sciences – From Manual Chaos to Automated Success
Contributed by: KIBO Commerce
Challenge Processing 500+ daily orders manually through email and phone Multiple shipments per order destroying margins No visibility across 12 distribution centers Customers abandoning for digital competitors Solution Unified…
Health & Medical
Jelly Belly Boosts Conversions by 72% with KIBO’s eCommerce Solution
Contributed by: KIBO Commerce
Challenge: Legacy custom platform was outdated, hosting burden was high, and launching new market-specific sites took months. Jelly Belly needed to modernize while supporting complex hybrid business model (DTC, international…
Food & Beverage
NIVEL: From Fragmented Systems to Scalable Growth
Contributed by: KIBO Commerce
Challenge Multiple sites built on disjointed solutions slowed expansion Adding new brand sites was costly and error-prone Poor site conversion and high cart abandonment rates Solution Unified platform for B2B…
Automotive & Spare Parts
Slide group 1Slide group 2Slide group 3Slide group 4Slide group 5